Dear customers,
If you have purchased a device from our offer and you have a problem or a question, our service department is here to help you.
For all questions, you have at your disposal a complaint service at the number +41 (0)79 677 20 97 working days from 9-17h or Saturday 9-13h.
The warranty is valid from the date of sale of the massager to the end customer for period of 36 months. Buyer authenticates the purchase of a massager with a warranty card and an invoice or contract/bargain. The duly completed warranty card must contain the following information: name and surname of the buyer, customer's address, ID card number of the buyer, the account number or the contract/bargain, the buyer's phone number and e-mail of the buyer, the date of sale, the point of sale, the signature of the seller or the seal of the store that have sold the massager.
During the warranty period, the massager will work impeccably if you use it in accordance with its purpose and instructions for use. The warranty issuer undertakes to ensure, during the warranty period, the removal of defects and faults in the massager at its own expense, including transport costs.
According to Consumer Protection Law The trader is responsible for the non-conformity of goods with a contract that occurs within 24 months of the purchase of goods. For the goods whose period of conformity is longer than 24 months, the trader is obliged to issue a supplier's warranty certificate. In case of non-conformity of goods, the trader is obliged to provide servicing of the goods at his own expense.
The warranty for the conformity of articles considered to be a consumable item may be less than 24 months. Such items include batteries, bulbs, adapters, etc. The warranty for such items is 6 months, unless otherwise specified by the manufacturer.
The right to complaint and free servicing by the trader, the customer loses in case of inadequate handling of the device and its use which is not in accordance with the instructions for use, as well as in the event that any repairs or attempts for repairs were made by unauthorized persons.
For additional information regarding warranty, you can contact us at servis@thuns.ch
